Refund & Cancellation Policy – Equimentors
Thank you for choosing Equimentors. We are committed to providing AI-powered equity market insights, operator activity analysis, and data-driven research to help users make more informed investment decisions.
This Refund & Cancellation Policy outlines the circumstances under which payments may or may not be refunded. By using our website and subscribing to our services, you agree to the terms mentioned below.
1. No Refund Policy (Strict)
All purchases, subscriptions, and payments made on Equimentors.com are final and non-refundable, regardless of usage, time elapsed, or circumstances.
This includes but is not limited to:
- Subscription fees
- One-time report purchases
- Registration or platform access fees
- Automated payments
- Failed expectations or perceived lack of results
We do not provide refunds for:
- User mistakes during purchase
- Not using the service after payment
- Change of mind
- Dissatisfaction with insights or data
- Technical issues originating from the user’s device, internet, or third-party services
2. Subscription Cancellation Policy
You may cancel your subscription at any time from your account dashboard (if enabled) or by contacting our support team.
Important:
- Cancellation stops future billing only.
- Access continues until the end of the current billing cycle.
- No partial or pro-rated refunds will be provided for the remaining subscription period.
3. Duplicate Payments
In the rare event of:
- A duplicate transaction, or
- Being charged twice for the same service,
you may request a review by emailing support.
If confirmed by our payment gateway (e.g., Razorpay), we will process a refund for the duplicate amount only.
4. Failed Transactions
If your payment is debited from your bank but not credited to our system:
- The amount is usually auto-refunded by your bank/payment gateway within 5–7 working days.
- If the amount does not return within the expected timeframe, you may reach out to:
support@equimentors.com
with the following:
- Transaction ID
- Payment screenshot
- Date & time of payment
We will coordinate with Razorpay/bank on your behalf, but we do not control external payment processing timelines.
5. Service Delivery Issues
Since our services include:
- Digital market insights
- AI-generated analytics
- Automated reports
- Subscriber-only data access
…these are considered fulfilled upon delivery.
If you have not received your report due to a technical issue:
- Contact our support team
- We will re-send or restore access
- This does not qualify for a refund
6. Changes to Our Policy
Equimentors reserves the right to update or modify this policy at any time without prior notice. Changes will be posted on this page, and your continued use of the platform implies acceptance.
7. Contact Information
For any payment-related queries, please reach out to:
Equimentors Support Team
🌐 Website: https://equimentors.com
📧 Email: support@equimentors.com